Shipping Policy

 

Below is the average delivery time for all of our packages:

 

Once an order is placed, we take 1 - 3 business days to process the order. During the week it takes one business day, but if you order on a Friday night or weekend, it may take a little longer.

 

Once your order is processed, it is shipped and delivery takes an average of 8 - 12 business days. We strive to make the ordering and delivery process as easy as possible for our customers. However, if you have any questions or further concerns, please do not hesitate to contact our customer service team. Below we explain how your order is processed and delivered.

 

Placing an order

The ordering process at Ixo Amsterdam is as simple as possible. First, you need to go to the product page and add the product you want to your shopping cart. To do this, click on the "Add to shopping cart" button. Here it is important to check that you have selected the correct variants. If everything is in order, click on the "Proceed to Checkout" box. On the information page, enter the correct address information. Make sure all the information is correct. Once this information is entered correctly, you can click the "Continue to Ship" button. On the "Send" page, you will have the opportunity to verify the address information you have entered. It should also be noted that every shipment is shipped completely free of charge. As a token of appreciation for our customers, we always pay the shipping and delivery costs. You can now proceed by clicking on the "Proceed to Payment" box. In the payment options, you have a choice of payment methods. At hellostella.com all payment options are SSL-encrypted, which means you can always rely on a secure payment environment

 

Payment methods:

 

-Klarna (pay afterwards)

-Ideal

-Credit card (AMEX, Mastercard, Maestro, Visa)

-Paypal account

 

Right after you select the appropriate payment method, you need to click the "Complete Order" button and you will be redirected to your chosen payment method. Follow the instructions on this page to complete your order. In the unlikely event that you have problems with your order, you can always contact us.

 

Shipping Costs

We cover shipping costs for every order. All of our products are delivered to your home 100% free of charge. There is also no minimum order quantity required.

 

Shipping your order

Have you found the perfect product, look or accessories on our website? Then you want to enjoy it as soon as possible! That's why we make sure your order is processed and shipped as soon as possible. To ensure that we can charge fair prices for our products, we have chosen to collect packages in large quantities and ship them all at once once once we reach our minimum quantity. We hope for your understanding and willingness to help us create a better and healthier world. Please note: Like many other online stores, we are very busy and delays may occur due to the corona crisis. Please keep this in mind when placing your order. We will do our best to ship your order as soon as possible. To ensure your order ships today, please contact us via email. Our service team is ready to advise you on the right solution.